About us
Taskforce strives to provide a “WOW” experience by delivering high-quality consulting and administrative support services. We use our drive to energize, engage, and inspire each other every day.
As we are a company of driven and hard-working individuals, we are looking forward to cooperating with you if you are confident, you have the skills and experience to help us succeed.
Job description
Job title: Customer Care Representative – Hybrid
Schedule: Full-time & Fixed work schedule – Shifts to be discussed during the interview
Location: Skopje
The Customer Care Representative will be responsible for providing exceptional customer service to all patients, clients, and other callers while assisting them with their inquiries. The job position requires handling both inbound and outbound calls via various channels including phone calls, text notes sent through patients’ charts and email messages. The future employees should be focused on delivering quality and superior customer care to all callers, accuracy, excellent telephone etiquette, and communication skills.
Requirements
- High school diploma or higher education qualification
- Experience using Microsoft Office Suite
- Quick learner, and ability to work in a fast-paced environment
- Great verbal, written, and interpersonal communication skills
- Great problem-solving and quick-thinking skills
- Ability to demonstrate professional phone etiquette
- Active listening, compassion and empathy
- Ability to work flexible hours (afternoon hours)
- Multitasking, time management, delegate and prioritize
- Being fluent in English (both – verbal and written skills)
- Being fluent in Spanish will be considered as an advantage
Why work with us
Working with us will bring you continuous education and personal growth as our company tends to value employees’ efforts by providing ongoing motivation. As our number one priority is employee satisfaction, we continually invest in creating a positive work environment and we encourage honest communication which inclines exceptional work experience and development opportunities. We want you to be proud, inspired, and to feel at your best, always.
We offer:
- Full-Time Positions
- Competitive Salary
- Company Equipment
- Achievement Awards
- Career Development Program
- Paid Training and Development
- Employee Referral Program
- Team Buildings and Company Celebrations
- Learning from experienced leaders with 5+ years of professional Customer Service background
*All applications will be treated with strict confidentiality.